Q: How long does shipping takes?
A: All US and CA orders take between 8 and 16 days to arrive at their destination. Some particular products might take up to 20 business days to arrive due to high demand.
B: International delivery usually takes between 10 – 16 business days.
Q: Where is my order?
A: You can track your order here: TRACK MY ORDER using the tracking number sent to you via email.
Q: What is my tracking number?
A: Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting Customer Support and selecting "Order tracking"
Q: I've lost my tracking number. What can I do?
A: Please contact Customer Support
Q: How can I make changes to my order?
A: If you need to make changes to your order you will need to contact Customer Support within 12 hours of placing the order.
We Can Change:
- Your delivery details
- Your name
- Your email
- Your phone number
Q: How can I cancel my order?
A: You must contact us within 12 hours. We cannot cancel your order once it has already been shipped.
Q: What is your return policy?
A: Items are returnable up to 30 days after purchase.
Q: Who do I contact if there's something wrong with my order?
A: If there's a problem with a purchase, let us know right away! Contact Customer Support and select the "Process a return/refund" option.